Robert Fransgaard Creative Director and Practice Director, Salesforce CXD, EMEA

I combine traditional creative craftsmanship with the ever-changing possibilities of the pervasive web to create precision-perfect Experience Design solutions at an Enterprise scale.

For a long time it has made logical business sense to invest in good Experience Design for customer-facing digital products. Iterations, innovations and explorations continuously maintain and improve that digital surface that is vital to so many companies.

I specialise in harnessing that collective knowledge and apply it at an Enterprise level ensuring that employees, as well as customers, are presented with effective and efficient interfaces that drive business value, employee happiness and in the end, customer satisfaction.